Every channel below is monitored by the case team. If you've just realized the loss, WhatsApp or Telegram is fastest: you can attach the chat logs, screenshots, and statements in the same message. For a recorded, documented conversation, call the office.
+1 (725) 352-0813
Case desk, 9am-7pm ET, seven days a week. A live person answers; there is no call tree.
+1 (725) 352-0813
Fastest for documents: chat logs, screenshots, statements, and card numbers.
[email protected]
Formal correspondence, requests for the sample report, and attorney outreach.
First reply within 24 hours. Free assessment verdict within 24 hours of a complete intake. Case updates every business day while work is active.
Before you delete anything: if the app is still "online," do not log out, do not withdraw what you can, and do not let the account close. Screenshot the balance, the deposit history, and the withdrawal queue first. Those screens are evidence, and they disappear fast.
The free case assessment form on our main page walks you through the same details and hands you a pre-filled message for WhatsApp or Telegram. Either way works; the form is just a checklist.
The freeze windows are open right now. Send us what you have and we'll tell you honestly whether they're still in play.
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Proof